Medical Assistance

Services

Medical assistance is our core business. For over 30 years, we have been meeting and exceeding the needs of our international partners with our vast local know-how and expertise in the region.

 

Our motivation

Turkey is the top-7th global tourism hot-spot with over 30 million international tourists flooding the country every year. The realization of these tourists’ emergency medical needs is a big challenge for international insurers that require a truly professional and reliable partner with local know-how. marmassistance comes to the rescue at this point. Through our top-quality, innovative and ultra-responsive medical assistance solutions,  we guarantee the ultimate assurance and comfort of an extended arm for both the insureds and the insurers at all times.

 

What makes us better?

24/7 Alarm Center

Our state-of-the-art alarm center is staffed with a highly-experienced team of over 120 and provides round-the-clock assistance services with an unrivalled response time. Fluent in 14 languages, our alarm center eliminates the language barrier between the local hospital and the insurer (assistance company)/ patient, monitors the treatment process and helps with the hospitalization processes.

Medical Provider Network

Our network comprising of private and state hospitals, clinics, medical suppliers, GA providers and so forth ensure all medical treatment the patient requires is provided in the fastest and highest-quality manner.

In-House Medical Team

With our medical team which employs 11 MDs – the highest for any assistance company in the region – we are able to efficiently refer your patients to the most suitable medical facility, manage your cases, monitor the entire hospitalization cycle of your patients and handle any other medical need that emerges throughout this process.

Organizational Services

We support our medical assistance solutions with a set of comprehensive organizational services. Our operations department and wide-spread provider network ensure the utmost mobility and safety for the patients on their way to and from the hospital. These services include ground / air ambulance transfers, taxi transfers, medical escort arrangements and etc.

 

Our Solutions

Case Management

Every case Marm assistance handles, is followed-up and managed separately. We're taking the utmost care of each case and leave no room for errors. The medical conditions of clients are monitored until the day of discharge from the medical facility and all this information is relayed to the requesting parties.

Second Opinion

marmassistance provides second opinions in cases where a diagnosis is questioned or suspected as being incorrect. We have a widespread network of doctors and facilities from which we may seek second opinions.

Facility Referrals

The referral service provides general and specific information to insurance companies regarding the most adequate medical facility for a given diagnosis or pre-diagnosis through our medical network. Upon receipt of a request, we send a report comprising medical and administrative qualities and the pricing policy of the medical facility.

Medical Evacuation & Repatriation

Evacuation and repatriation services include patient transfer and cover all the necessary medical and non-medical procedures. Hospitals in remote areas, rural areas and small cities are often in no position to handle serious medical problems. Hospitals in major cities (Istanbul, Ankara, and Izmir) provide the highest quality of medical services. For this reason patients with large medical problems are being transferred to the hospitals in the major cities by marmassistance.

On-site Physicals

marmassistance provides on-site medical examinations for employees of major companies operating in Turkey. In addition we provide medical examinations of patients in hotels or at the comfort of their own homes.

Medical Equipment

marmassistance has a wide range of emergency medical equipment that can be supplied to requesting parties.

Medical Escort Services

The medical escort service provides medical escorts from marmassistance staff. This includes the management of all regular and unexpected medical and logistic assistance until the final destination is reached. All medical information, both written and oral, is given to the counterparts.

Medical Counseling

Medical counseling acquires the medical information from hospitals and/or doctors and relates this information into the marmassistance medical report. This report is designed according to the requirements of the partners' doctors. Customized medical reports enable us to provide the necessary information to the requesting party (i.e. assistance or insurance companies).

Air & Ground Ambulance

marmassistance is able to organize air ambulance services, both from Turkey and the neighboring countries promptly. The road ambulance service is generally used for short distance transport. Due to the poor quality of Turkish roads, especially in smaller towns, road ambulance providers have to install specific medical equipment, itemized and defined by the Turkish Ministry of Health.

 

Organizational Services

  • Hotel Reservation
  • Taxi Transfer
  • Flight booking
  • Translation Services
  • Government Permission & Information
  • Cash Advance
  • Funeral Arrangements

References

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