Complete Lockdown News

Dear Partner,

We are going to have a lockdown between 29th of April-17th of May in order to reduce the number of COVID-19 cases in Turkey.

Please find below updates about our operations during the lock down period;

• Our call center will continue to serve 24/7 without any interruption.

• During the closure period, all medical facilities, ground ambulance companies, air ambulance companies, taxi companies, hotels and pharmacies will continue providing services.

• Marm Travel will be fully operational during the lock down. We will continue arranging flight tickets, hotel bookings and stretcher arrangements.

• Our back office will continue to receive emails and phone calls, handle cases, issue invoices and provide all kind of assistance services as usual.

• The shifts before and after the closure are planned to be fully staffed and supported by additional staff from administrative units due to possible high business volume.

• Our staff will continue to work remotely. Our team has been coordinated to take quick action for any new changes.

BCP Plan

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We will continue updating you in case of any change in the lockdown status or prolongation.

Kind Regards,

Marm Assistance Sales Team