• Marm Assistance

Winners announced at the biggest awards evening the industry has ever seen.

Marm Assistance is proud and delighted to share that it has received two awards at Europe’s most significant awards programme in the customer contact industry.


As the longest-running and largest awards programme in the customer contact industry, the European Contact Centre and Customer Service Awards (ECCCSAs) recognise organisations across Europe that are leading the way in delivering exceptional service to customers. It identifies those that are leading the industry with innovative projects and teams.


Marm Assistance has been awarded in the ‘Best Outsourcing Partnership’ category (Bronze Award ) in recognition of its collaborative work with its global partners. Furthermore, we have also received the “Highly Commended” status in the ‘Outsourced Contact Center of the Year’ category.



Chair of the Judges Ann-Marie Stagg said: Once again we have seen an uplift in the number of entries which represents an increase in the number of projects and teams who have done something brilliant that deserve to be recognised. 
Burak Turan, Marm Assistance Chief Operations Officer stated; The awards are an excellent avenue for the customer service teams to demonstrate the values that we represent in Marm Assistance. We are immensely proud of all of our teams. Receiving the European Contact Centre & Customer Service Awards pays credit to their exceptional hard work, dedication and enthusiasm for their roles and our company values.


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