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About us

Located in the epicenter of Europe, Middle East, Africa (EMEA) junction, Marm Assistance is the leading assistance solutions provider in its region. The company provides medical, roadside, customized assistance and medical cost containment services to international insurers as well as local car brands, banks and a vast range of corporations.

With an international network of over 10,000 contracted service providers around the EMEA region, Marm Assistance is present in 22 countries, responding to its clients with innovative and cost-saving solutions for their local healthcare, vehicle and travel-related needs on a 24/7 basis. Headquartered in Istanbul, Turkey, Marm Assistance is home to 140 full-time personnel, a state-of-the-art 24/7 Alarm Center with 16 languages, an in-house team of 11 full-time doctors, a dedicated technical help desk and a volume of around 100.000 cases per year.

With its ability to manuever in accordance to the fastest changes in its sector, smart use of information technology, powerful relations with its provider network, socially responsible operation, and “2013 Company of the Year” award honoured by ITIJ, Marm Assistance is the assistance provider that sets the reference standards in the EMEA region.



Established in 1986 as the 1st Assistance Company in Turkey.


For more than three decades Marm Assistance delivered convincing, high-quality services and results within the travel health industry by the means of high customer and partner satisfaction.


our vision

To be the leading assistance company that creates the most value for our business partners and employees with our innovative solutions.

Our Mission

We exist to provide benefits in medical assistance, roadside assistance and travel services without sacrificing quality.

Our Values

  • people oriented

  • Ethic

  • Innovator

  • uncompromising on quality

  • innovative

  • common benefit

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Our Logo

The name Marm stands for Medcial Assistance Roadside Management. 
Marm got its red color from the color of Turkish flag. 
Gray is the color that represents seriousness.

Our Offices

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