Introduction

Company

Who We Are

marmassistance was founded in 1986 to provide medical, technical, travel and legal assistance services for foreign tourists travelling in and to Turkey.

In a short time, we expanded the reach of our operations in light of the needs and wants of our clients. Today we operate in a huge geography including Turkey, the Caucasses, Balcans, the Middle East and North Africa.

While we offer our solutions to a clientele from various industries, the majority of our  partners are comprised of the world’s leading travel insurance and assistance companies from all over the world next to the major car manufacturers/importers operating in Turkey.

 

Facts and Figures

  • Market leader medical assistance company in Turkey
  • 30 years of experience in medical, vehicle, travel and legal assistance services
  • Over 70,000 medical and technical files per annum
  • State-of-the-art 24/7 Alarm Center with 14 spoken languages
  • In-house team of 11 full-time doctors and 120 personnel
  • Vast network of 7000+ service providers all around the region
  • ISO 9001:2008 Quality Management System
  • ITIJ Cost Containment Company of the Year Award Finalist (2010, 2012)
  • ITIJ Cost Containment Company of the Year Award Winner (2013)
  • ITIJ Assistance Company of the Year Award Finalist (2014)
  • ITIJ Assistance Company of the Year Award Finalist (2015)
  • ITIJ Marketing Campaign of the Year Award Finalist (2015)

 

Services

Medical Assistance

Medical assistance is our core business. For over 30 years, we have been meeting and exceeding the needs of our international partners with our vast local knowhow and expertise in the region while ensuring a safe, healthy and comfortable treatment for policy holders in need. Our medical services include case management, second opinion, facility referrals, medical evacuation & repatriation, on-site physicals, medical equipment provision, medical escort services and medical counselling.

Cost Containment

Making use of our know-how on local dynamics, great relations with medical facilities and commitment in healthcare quality, we prevent inflated healthcare costs, over-treatment and over-charging, especially in touristic areas, and pull treatment costs down significantly. With our award-winning cost containment program, we avoid prolonged hospitalization and unnecessary bureaucracy which contribute to the peace-of-mind of patients. Our services include cost investigation services, medical cost monitoring, cost estimation system, statistical reporting and cost breakdowns.

Vehicle assistance

We offer an extensive set of fast, reliable and professional vehicle assistance services to our partners which include automobile clubs and travel insurance companies mainly from Europe, next to car manufacturers in Turkey. Our services include roadside assistance, towing and rent-a-car arrangements, spare parts provision, repair management and customs services.

Organizational Services

We support our medical assistance solutions with a set of comprehensive organizational services. Our operations department and wide-spread provider network ensure the utmost mobility and safety for the patients on their way to and from the hospital. These services include ground / air ambulance transfers, taxi transfers, medical escort arrangements, hotel & flight booking, translation & interpretation services, flight booking, funeral arrangements and etc.

Customized Solutions

Our dedication in customer orientation, customization and innovation help us enrich our service portfolio with unique, tailor-made solutions. We monitor the needs and requirements of our clients on a continuous basis. Examples of such services include medical tourism, extended auto warranty, global travel insurance and so forth.

References

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